The Floral Hire — thefloralhire.com 

By making a purchase with The Floral Hire, the customer agrees that he/she understands and is accepting the following Terms and Conditions.

ACCEPTANCE OF CONTRACT

When you order on our website, or where you agree to the terms of an order via email and these Terms and Conditions have been attached, you are agreeing to these Terms and Conditions in full. If you do not agree to these Terms and Conditions, please do not proceed to make a purchase from us or continue to use our website.

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. Until this time, there is no legally binding relationship between you and us. You will be assigned an order number which you must use for all contact purposes. If we cannot accept your order, we will inform you of this and will not charge you for the product.

PRICES

All prices quoted by The Floral Hire are VAT-inclusive unless stated otherwise.

RENTAL PERIOD

All rental items are rented for a period of six days, beginning three days before the scheduled event date and ending two days after the event date. The customer agrees to have all rental items repacked and ready for collection within this time period. If you become aware of any issue with your delivery or collection, please email Info@thefloralhire.com or give us a call as soon as possible.

The customer further agrees that the rented property shall:

1. not be used beyond the intended capacity;
2. not be used in any manner for which it was not designed or designated;
3. not be used near an open flame;
4. not be used in a negligent manner.

DEPOSIT

To use our rental service, we require a refundable holding deposit at the online checkout on top of all bookings. The deposit will be held and refunded to the same payment method, provided the products are returned in the same condition as they were received by you. Where a product is returned damaged, or not at all, any remaining portion of the deposit will be returned to you by the same payment method. We will keep you informed of the progress of your refund where this applies.

INSURANCE

The customer hereby agrees that he/she shall be fully liable to The Floral Hire for any and all damage to, or loss of, the rented property. Insurance is built into the cost of each item in order to cover reasonable damage, including broken flowers, damaged petals, stains, or other determined natural wear of the product. Insurance will not cover items damaged beyond repair or items not returned. The customer shall be responsible for the full value of items damaged beyond repair and/or unreturned items, estimated at 150% of the hire cost.

DELIVERY

Deliveries are made by our courier (DPD) to the delivery address provided to us. If you choose to provide alternative delivery instructions via DPD’s portal or app — for example, to leave the parcel in a safe place, with a neighbour, or in a shared area — you do so at your own risk and accept full responsibility for the items from the point of delivery in accordance with those instructions. The Floral Hire will not be liable for any loss, theft, or damage arising from delivery instructions you provide directly to DPD.

RETURN OF PROPERTY & COLLECTIONS

All rental items are collected by DPD from the collection address you have provided. Collection takes place two days after your wedding, or on the date agreed with The Floral Hire. If the collection date falls on a Sunday or Bank Holiday, collection will take place on the next working day. All items must be repacked in the original packaging materials and ready for collection on the collection date. You must ensure that someone is available at the collection address on your collection date, as any missed collections incur a cost to us. As a gesture of goodwill, we will waive one missed collection. However, any further missed collections will result in additional hire day charges being applied to your booking. The Floral Hire is not responsible for any personal property unintentionally returned with rental property.

CANCELLATION & CHANGE ORDER POLICY

Deposits and payments:

• A non-refundable deposit of 50% of the total rental fee is required to secure your booking date.
• In accordance with UK Consumer Rights, you have a 14-day cooling-off period from the date of booking confirmation during which you can cancel your booking and receive a full refund of any payments made.
• After the 14-day cooling-off period, the deposit becomes non-refundable.
• The remaining balance must be paid in full 30 days before your event date.
• All payments are non-transferable to other dates or services.
• A refundable security deposit is required for all rentals, returnable within 7 working days after the safe return of items.

Changes to your order:

Items may be removed from an existing order up to 90 days prior to the event date. Within 90 days of the event date, your order value is confirmed in full: no items may be removed, cancelled, or refunded, and you remain liable for the full amount of your order as confirmed. Exchanges of individual items for items of equal or greater value may be made up to 14 days prior to the event date, subject to availability. Additions can be made at any time by placing a new order, subject to availability. Orders are subject to ship 1–2 days prior to the estimated ship date.

Cancellation terms:

All cancellations must be submitted in writing to info@thefloralhire.com. Cancellation fees are calculated based on the notice period given before your event date:

• More than 12 months: loss of 25% of the deposit paid.
• 6–12 months: loss of full deposit. • 3–6 months: loss of full deposit plus 25% of the remaining balance.
• Less than 3 months: loss of full deposit plus 50% of the remaining balance.
• Less than 14 days: no refund — full payment required.

ORDER DISCREPANCIES

You must inform us within 12 hours of successful delivery of your order if there are any discrepancies or queries about the rental. It is your responsibility to communicate any concerns or issues to us within 12 hours of successful delivery so that we can rectify them for you — otherwise we will assume that you are happy with your rental. If you communicate any concerns or issues after this point, it is not our responsibility to resolve them. You are free to pay for a new rental, which will be shipped and sent out as per our normal service. We will always endeavour to give our renters the best possible experience, but we need clear communication to allow for this to happen.

SALE & DISCOUNT POLICY

All promotional discounts, sale codes, and seasonal offers apply to new bookings only and cannot be added to existing orders or previously confirmed bookings. All discounts are applied on the basis of the original confirmed order value. If an order is subsequently reduced or amended in any way, including where items are removed or waived as a gesture of goodwill, any discount applied to the order will be removed.

HOW WE MAY USE PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy & Cookie Policy (thefloralhire.com/privacy-policy).

PRODUCT SAFETY & EU COMPLIANCE STATEMENT

In accordance with the General Product Safety Regulation (EU 2023/988), The Floral Hire confirms that all products supplied to customers in Northern Ireland and the EU are assessed for general safety and labelled with both our business contact details and those of our appointed EU Responsible Person:

EU Responsible Person (For Market Surveillance Only):
eucomply OÜ,
Pärnu mnt. 139b–14,
11317 Tallinn, Estonia.
Email: hello@eucompliancepartner.com.
Tel: +33 757 690 241.

If you have any safety concerns about a product, please contact us at info@thefloralhire.com.